Working with me
I’m an operations leader in tech with deep experience building & scaling customer support teams for B2B & B2C companies and marketplaces.
As an early employee at Uber, I played a key role as Chief of Staff for Community Operations in building a global customer support network to scale with millions of riders and drivers over the course of five years.
I’ve also held roles at companies like CloudKitchens, GroupMe, and Metabolic where I led specialized and international teams across support, product operations, outage management, help documentation, product development and migration, and vendor management.
Along the way, I’ve worked cross-functionally with communications, legal, finance, and product/engineering teams — all with a focus on building efficient operations for customer-centric companies that seek to build trust.
I now work with teams and companies of all sizes to help:
- Define support philosophies
- Implement team & org scaling strategies
- Select & configure software, systems & tools
- Analyze metrics to improve customer satisfaction
- Identify defect-reduction & self-service opportunities
- Improve operations by building efficient processes & workflows
You can reach me via email at firstname.lastname@example.org.