Hi, I’m Michael.

You can call me Miz.

Brooklyn born & raised. I live in San Francisco, where I no longer compare everything to New York.

I’m an operations leader in tech with deep experience building & scaling customer support teams for B2B & B2C companies and marketplaces. I now consult for companies looking to do the same. Learn more here.

I enjoy cycling, playing polo, and drinking coffee while reading about technology, design, transportation, cities, and privacy.

You can browse links I’ve saved to Pinboard, articles I’ve read on Instapaper, rides I’ve done on Strava, newsletters I’ve sent to friends, and music I’ve listened to on Rdio.

You should send me an email to say hello.